Reporting Hardware and Software Problems.
Information Services at McMurry University strives to keep all computer hardware an
software functioning and available to McMurry students, faculty and staff. Report
all
hardware and software difficulties to Information Services as soon as they are known
Information services will attempt to respond ina timely manner, if not sooner.
Sometimes
the
problem will have to be scheduled for resolution, and may take longer than 24 hours
to
remedy.
The guidelines below are for reporting hardware or software
problems
Report all hardware and software difficulties to Information Services by email
at help@mcmurryadm.mcm.edu or
please call extension 4900.
- Leave a message via the above means and someone from Information Services
will
endeavor to make contact regarding the problem.
- To speed up responses to problems, please use the contact addresses and number
above. If you contact a department chair, etc. , they will in turn
contact
Information Services, adding another layer between the problem and its resolution
- For password problems, please call extension 4900.
- Request for software to be installed should be made to the above
contacts.
- Requests for academic software for classroom teaching should be made with enough time
in advance to ensure the software works in the computer labs and the
university
networks. Requests should be made no later than 3 days prior to the date needed
for
classroom use.
- Faculty planning on using software in the classrooms should include Information Services
in
their planning when initially selecting software. Information Services can give advice as
to
when the software is compatible with the network and classroom machines.
Software
received by the end of one semester can be installed before the beginning of the
next
semester. Prior notice and planning with Information Services will help ensure the software
is available and ready to use in the classroom before the day of the class