Interpersonal Conflict

Table of Contents

Interpersonal Conflict

Two styles of Conflict

Dysfunctional - occurs when the parties attack each other personally rather than focusing on the issues.

The Nature of Conflict

Conflict Strategies

Avoidance

Smoothing Over

Dominance

Compromise

Integration

Communication Styles

NonAssertion

INDIRECT AGGRESSION-expressed through sarcasm, hinting, lying or withholding.

DIRECT AGGRESSION-may involve verbal/physical attacks..

ASSERTION-attacks the problem, not the other person.

Making an assertive statement

Approaches to managing conflict

WIN-LOSE-when only 1 can win

LOSE-LOSE-when goals are unreachable & loss is inevitable.

WIN-WIN-typical outcome of the integration strategy.

Email: chandlet@mcmurryadm.mcm.edu

Other information:
Sample PowerPoint Presentation for Comm 1310