MANAGEMENT OF QUALITY
MGMT 4310, SPRING, 2013

PROFESSORDR. PATRICIA LAPOINT
OFFICE:   COOKE 209A
OFFICE PHONE:  793-3855; leave message on voice mail

                             e-mail address:  lapointp@mcmurryadm.mcm.edu

WEBPAGE: http://www.mcm.edu/~lapointp


OFFICE HOURS

M: 8:30-11; 12-1; 2:30-3:30
W: 8:30-11; 12-1; 2:30-3:30
F: 9:00-11:00; 12:00-1:00


                               


COURSE DESCRIPTION: REQUIRED FOR STUDENTS CONCENTRATING IN MANAGEMENT. AN IN-DEPTH STUDY OF THE MAJOR MANAGERIAL PHILOSOPHIES AND TECHNIQUES OF QUALITY WITH A SPECIAL EMPHASIS OF CONTINUOUS IMPROVEMENT SYSTEMS. THE COURSE IS DESIGNED TO FOCUS ON THE BODY OF KNOWLEDGE FOR THE CERTIFIED MANAGER OF QUALITY/ORGANIZATIONAL EXCELLENCE HANDBOOK.


PREREQUISITESPrinciples of Management (MGMT 3310; Business Statistics (BA3370) or equivalent statistics course. 

COURSE OVERVIEW: The Management of Qualtiy course focuses on various subject areas including: Leadership, Strategic Plan Development and Deployment, Management Elements and Methods, Quality Management Tools, Customer-Focused Organizations, Supply Chain Management, and Training/Development. Students will not only learn about the quality management subject matter, but will also develop and apply this learning to class exercises, case analyses, and a research project or research paper. This course is structured according to the certification requirements for the CMQOE.

COURSE OBJECTIVES:

Course Objectives Linked to Which Departmental Program Goal(s) Linked to Which Institutional Goal(s) Evidence of Sudent Learning to Meet This Goal
To develop a working knowledge and undersanding of quality management Knowledge: 1, 5-9; Skills: 3 #2; #3; #4; #7; #8; #9 Embedded questions on examinations; in-class exercises; mini-cases for class discussion; Assigned readings
To develop student's competence in applying quality management tools and techniques to organizational situations Knowledge: 5; Skills: 3, 4 #2; #4; #8; #9 Case analyses; application-oriented examination questions
To develop student's problem solving and decision making competencies Knowledge: 5, 6; Skills: 4 #2; #3; #4; #5; #7; #8; #9 case analyses; in-class exercises;
To develop communication skills Skills: 3 #2; #3; #4; #5; #7; #8; #9 case analyses; other written assignments
To develop project leadership skills and team/collaborative skills Skills: 5 #2; #3; #4; #5; #7; #8; #9 In-class exercises

Program Goals

Knowledge-Students will understand:

1.     Core Business Discipline

2.     Economic concepts

3.     Financial Concepts

4.     Basic Computer knowledge

5.     Social processes, including decision making

6.     Data collection and Interpretation

7.     Interrelationships of issues in Business

8. Ethical Issues

9.  Global issues in Business

Skills Development:

1.  Develop quantitative skills
2.  Enhance communication skills
3.  Engage in critical thinking and problem solving
4. Develop skills in the integration of complex subject matter

COURSE MATERIALS AND SUPPORT:

Required Course Materials:

TEXTBOOK:  Certified Manager of Quality/Organizational Excellence, 3rd edition, 2006, Russell T. Wescott, Editor ISBN: 978-0-87389-678-8. Publisher: American Society for Quality Press.

Assigned readings from Quality Progress on Moodle

Moodle Learning System

COURSE POLICIES:

Attendance: Students are expected to attend class and actively participate in course activities. Unexcused absences that exceed 3 hours of classes may result in an automatic administrative withdrawal from the course. If the attendance roll has been taken, lateness will count as an absence.

Grade Determination:

Points Due Dates
 1. mini-cases on Moodle); in-class exercises; Participation 15 TBA; in class discussions
2. Paper or Project: 15 April 22
3. Case 1: Benziger Family Winery (case and instructions on Moodle) 15 February 20
4. Case 2: Crouse Fuse Company (case and instruction sheet on Moodle) 10 April 29
5. Examination #1 15 February 6
6. Examination #2 15 March 20
7. Examination #3 15 Finals week TBD
 

Make-Up Work: It is possible to make up work that is missed, provided there is a valid reason for missing an assigned deadline. No assignment will be accepted after 1 week from the due date. Assignments that are turned in late will be reduced by a letter grade. All make-up work must be approved by the course instructor.

+/- Grade System:

 
93 & above     A
90-92     A-
88-89     B+
83-87     B
80-82     B-
75-79     C+
70-74     C
68-69     D+
63-67     D
60-62     D-
59 & Below     F

 Academic Dishonesty: Academic dishonesty will not be tolerated in this coure. Academic dishonesty is defined as cheating, plagiarism, collusion, or other forms of academic dishonesty. Any student found to have committed academic dishonesty is subject to the conduct sanctions outlined in the Council Fire.

ADA (Americans with Disabilities Act) Compliance:

McMurry University abides by Section 504 of the Rehabilitation Act of 1973, which stipulates that no otherwise qualified student shall be denied the benefits of an education "solely by reason of a handicap". If you have a documented disability that may impact your performance in this class and for which you may be requesting accommodation, you must be registered with and provide documentation of your disability to the Disability Services Office, located in Old Main Room 102. Arrangements will be made for students needing special accommodation.

Cell Phones, Calculators, and other Electronic Devices:

All cell phones, PDAs etc. will be turned off during class time and remain hidden from view. If you are expecting an emergency call, please consult with me. If an electronic device goes off during class period, you will be asked to leave the room. This will constitute an unexcused absence. This policy is in effect in order to maintain a distraction-free and considerate learning environment for all students and the professor. Please arrange your personal lives and schedules so that you can 'disconnect' for a short period of time while attending my classes.

Other Course Policies:

Students who plan to minor in Curriculum and Instruction should refer to the Texas Essential Knowledge and Skills for your subject area at: http://www.tea.state.tx.us/index2.aspx?id=6148.


WRITTEN ASSIGNMENTS: All written assignments must follow the rules of effectively written work as outlined in the written assignments link. Written assignments should be saved as a Microsoft Office WORD 2007 document file. Poorly written work is unacceptable and reflects on your communication competency. Part of the grade includes effectively written papers. Use of resources available to you are Spellcheck, Grammar Check, and/or a good proof reader; you can find someone in the AEC to assist you in proof reading your papers before submitting them to me. My policy on written assignments is: if I find 5 errors, I stop reading the assignment and grade the assignment at the point of stoppage. Poorly written work can have a serious negative consequence on your overall grade in this course.

MAJOR PROJECTS, REQUIRED ACTIVITIES, AND ASSIGNMENTS:

1. Examinations
2. Case analyses
3. paper or project
4. In-class exercises
5. in-class mini-cases discussions

 
 

 

 

TENTATIVE COURSE SCHEDULE

 

WEEK 1: January 14
Discussion of syllabus and course expectations;
American Society for Quality (ASQ); Chapter 11 (Quality System); Chapter 12 (Quality Models and Theories; Quality Definitions/Glossary of Terms

 Research the American Society for Quality: purpose, benefits of membership, certifications-- www.asq.org and www.asq.org/about/divisions 


ISO standards: www.iso.org
A useful website for the BNQP Criteria for Performance Excellence is www.quality.nist.gov

WEEK 2: January 23; no class on Jan. 21 holiday.

Chapter 3 (Teams and Team Processes)

WEEK 3: January 28

Chapter 5 (Strategic Planning Models) and Chapter 6 (Business Environment Analysis)

WEEK 4: February 4

EXAMINATION: #1: Refer to the Grade Determination Table for date

Chapter 7 (Strategic Plan Deployment)

WEEK 5: February 11

Chapter 8 (Management Skills and Abilities) and Chapter 9 Communication Skills and Abilities)

WEEK 6: February 18

Chapter 10 (Project Management)

Case #1: "Benziger Family Winery"; Due date: Refer to the Grade Determination Table.

WEEK 7: February 25

Chapter 2 (Leadership Challenges); Chapter 4 (Codes of Ethics)

Read article "Integrity in Management

WEEK 8: March 4

Chapter 13 (Problem Solving Tools)

    MARCH 12-15:  SPRING BREAK

WEEK 9: March 18 

Chapter 13 continued (Problem Solving Tools)

EXAMINATION #2. Refer to Grade Determination Table for date.

WEEK 10: March 25

Chapter 13 continued (Problem Solving Tools); Friday, March 29 Easter holiday

WEEK 11: April 3; April 1 is Easter holiday

Chapter 14 (Process Management)

WEEK 12
: April 8

Chapter 15 (Measurement: Assessment and Metrics)

 WEEK 13: April 15

Chapter 15 continuation (Measurement: Assessment and Metrics)
  "
WEEK 14: April 22

Chapter 16 (Customer Identification and Segmentation) and Chapter 17 (Customer Relationship Management)

WEEK 15: April 29

Chapter 18 (Supply Chain Management) and Chapter 19 (Training and Development)

Case Study #2: "Crouse Fuse Company": Due Date: Refer to the Grade Determination Table


WEEK 16:  May 6-10-- EXAMINATION #3: FINAL EXAMINATION WEEK